Refund policy

We want CEDR to fit you perfectly. If it does not, you can return or exchange it.

Order Cancellations
You may cancel your order within 24 hours of placing it, provided it has not yet shipped. Email contact@cedrclothing.com with your order number. Once 24 hours have passed or your order has shipped, it can no longer be cancelled or changed.

Returns and Exchanges
Returns and exchanges are accepted within 14 days of delivery for the following reasons: wrong size, damaged or defective item, or wrong item received. For hygiene reasons, items must be unopened and in their original sealed packaging. Underwear that has been removed from its packaging cannot be returned or exchanged. Opened items will not be accepted.

How It Works
All returns go through our returns portal at returns.cedrclothing.com. Enter your order number and email, select the item and reason, and upload a photo. We review every request within 1 business day. Once approved, you receive a link to purchase your return label and ship the item to our local warehouse in your country.

Availability
Returns, exchanges and refunds are only available for orders shipped to the United States, Australia and Canada. Orders shipped to any other country cannot be returned, exchanged or refunded, except orders shipped to the European Union, which are covered by the 14-day cooling-off period described below. The only other exception is a damaged, defective or wrong item: if that happens anywhere in the world, contact us at contact@cedrclothing.com with a photo within 14 days of delivery and we will make it right.

Return Shipping
Return shipping is paid by the customer and purchased through the portal. If the return is due to our error, a damaged, defective or wrong item, we cover the return label. Original shipping fees are not refunded.

Refunds, Store Credit and Exchanges
Once your parcel is received and checked at our warehouse, we process your request within 2 business days. You choose between a refund to your original payment method, store credit, or an exchange. For an exchange, we send you a link to order your new size, with shipping paid at checkout. Refunds can take a few additional days to appear depending on your bank. If more than 10 business days have passed since your refund was confirmed, contact us.

Damages and Issues
Please inspect your order on delivery. If an item is defective, damaged, or not what you ordered, submit a request through the returns portal within 14 days with a photo. Outside the United States, Australia and Canada, email us at contact@cedrclothing.com with a photo instead. Either way, we will make it right.

European Union 14-day Cooling-Off Period
If your order is shipped to the European Union, you have the right to withdraw from your purchase within 14 days of receiving it, for any reason. The item must be unopened, in its original sealed packaging, and you must provide proof of purchase. For hygiene reasons, underwear that has been unsealed cannot be returned. Return shipping costs are the responsibility of the customer. To exercise this right, write to contact@cedrclothing.com and we will send you the return instructions.

Questions
contact@cedrclothing.com